F.A.Q. Frequently Asked Questions

Frequently Asked Questions

  1. Can I buy factory direct?
  2. Why are there no prices shown on your web site?
  3. Can I get a Fanco Group catalog?
  4. How can I find out which stores carry a specific item?
  5. Is everything Fanco Group makes shown on the website?
  6. Do you warranty your products?
  7.  How can I get a refund or exchange my lighting products?

Authorized Dealer Questions

  1.  How can I become a Fanco Group dealer?
  2. How do I place an order?
  3. What is your product shipment policy?
  4. What are your Terms & Conditions of Sale?
  5. Can I order directly from this web site?

We do not sell directly but distribute our products to authorised Lighting Dealers who price all of our products competitively.

Please visit the ‘Dealer Locator’ page to find a Fanco Group dealer near you.

The fancogroup.com web site is a manufacturer’s web site designed to showcase our lighting products. Prices are not shown on this site because Fanco Group dealers are independently owned and operated. To obtain pricing please visit your nearest dealer.

Our catalogs are available for viewing at authorized Fanco Group dealers, and you can print off our website any items you are interested in.

Fanco Group dealers are independently owned and operated. Please call / email the individual vendor and they will be happy let you know what they carry or have available.

The fancogroup.com website is designed to showcase a wide variety of our dynamic product line. The site does not feature every style. You may want to visit your nearest Fanco Group dealer to view more lighting products.

Yes – Most of our products are warranted to be free from defects in material and workmanship for a period of at least one year from the date of shipment. Products which prove to be defective during this period will be either repaired or replaced, at the option of Fanco Group provided the item is returned to us, freight prepaid under the terms stated for return of products, and the item had not been misused or abused. Claims for indirect or consequential damages or for product which in our opinion has been misused, will not be allowed. This is a warranty of product reliability only and not a warranty of merchantability or fitness for a particular purpose. Fanco Group shall have no liability whatsoever in any event for payment or incidental or consequential damages, including, without limitations, installation costs and damages for personal injury and property. These products may represent a possible shock or fire hazard when improperly installed or altered in any way. This warranty does not apply to any product which has been improperly installed in accordance with current local codes and/or the National Electrical Code.

Each authorized Fanco Group dealer is independently owned and operated. Each store sets their own policies regarding returns and exchanges. Please contact the store where you purchased your lighting products.

To place an order, simply fax your purchase order form to (403) ???-????.

If an order is received before 2:00 PM Mountain Standard Time, the order will ship the same day. If an order is received after 2:00 PM Mountain Standard Time or on a weekend or non-working holiday, the order will ship the next business day.

Delivery is contingent upon strikes, fires, accidents, delays of carrier, or other delays beyond our control. The retention of goods by the Buyer or for the benefit of the Buyer without written objection for more than five days after delivery, shall constitute an unconditional and absolute acceptance by the Buyer. Errors in billing and shipping must be reported within five business days from receipt of the shipment. Return of goods will not be accepted without prior written authorization from American Lighting, Inc. Upon inspection of undamaged goods, the Buyer will be held responsible for the freight charges both ways. A 20% re-stocking charge will also be incurred by the Buyer.

A: Yes, we will be offering this feature in the very near future. If you are a Fanco Group dealer or design professional, please contact us directly at 403-250-2108 to set up you online account. If you are residential customer, please contact the Fanco Group retailer in your area.